Search
All
  • All
  • Product Management
  • News
QINGHONG HOLDINGS

QINGHONG HOLDINGS

Focusing on hot-rolled seamless pipe technology and equipment

The company is a national high-tech enterprise, a "specialized and special new" enterprise in Shanxi Province, with a provincial enterprise technology center in Shanxi Province, and a R & D team composed of experts, professors, senior engineers and other professional and technical personnel.

VIEW MORE
scroll down

01

2020

-

08

Provincial Government Information Office Held a Press Conference on the Integration and Construction of 12345 Government Service Hotline in the Province

Author:


Provincial Government Information Office Held a Press Conference on the Integration and Construction of 12345 Government Service Hotline in the Province

 

Time: 2020-07-22 16:46 Source: Shanxi Provincial Government Information Office

On the morning of July 22, the provincial government information office held a press conference. Wang Yongjun, member of the Party group of the provincial administrative examination and approval service administration, Secretary of the Party group and director of the provincial government service center, Liu Xincai, member of the Party group and deputy director of the provincial government service center, and Dai Mingxian, director of the convenience hotline office of Taiyuan Municipal People's government, introduced the relevant situation of the integrated construction 12345 hotline in our province and answered questions from reporters.

  

Vice Minister of Propaganda Department of Provincial Party Committee 

the provincial government information office director zhang yu:

Friends Journalists:

Good morning, everyone! Welcome to the press conference of the provincial government information office.

The Shanxi Provincial Party Committee and the Provincial Government attach great importance to the integration and construction of 12345 hotlines, always adhere to the people-centered development idea, and propose to accelerate the reform of "one hotline for the convenience of the people" in our province. On June 11, the 165th Standing Committee meeting of the Provincial Party Committee (the 20th meeting of the Provincial Party Committee's Deep Reform Committee) reviewed and approved the "Implementation Plan for the Integrated Construction of the 12345 Government Service Hotline in Shanxi Province", which was officially issued and implemented on July 7. This is of great significance to further unblock the interaction channels between the government and the people in our province, promote the construction of a service-oriented government, create a "six most" business environment, and enhance the people's sense of gain and satisfaction.

In order to help you better understand the relevant situation, today, we invite Wang Yongjun, member of the Party group of the provincial administrative examination and approval service administration, Secretary of the Party group and director of the provincial government service center, Liu Xincai, member of the Party group and deputy director of the provincial government service center, and Dai Mingxian, director of the convenience hotline office of Taiyuan Municipal People's government, introduced the relevant situation of the integrated construction 12345 hotline in our province, And answered questions.

First of all, Wang Yongjun, member of the Party group of the provincial administrative examination and approval service administration, Secretary of the Party group and director of the provincial government service center, is invited to interpret the implementation plan for the integration and construction of 12345 government service hotline in Shanxi Province and the operation and management measures for 12345 government service hotline in Shanxi Province (for Trial Implementation).

  

Member of the Party Group of the Provincial Administrative Examination and Approval Service Administration 

Party Secretary and Director of Provincial Government Affairs Service Center 

wang yongjun:

Dear media friends:

Good morning, everyone! Welcome to today's press conference. First of all, on behalf of the Provincial Administrative examination and approval Service Administration and the Provincial Government Affairs Service Center, I would like to express my heartfelt thanks to you for your concern and support for the integration and construction of the 12345 government service hotline in our province! Next, let me introduce to you the "Implementation Plan for the Integrated Construction of the 12345 Government Service Hotline in Shanxi Province" (hereinafter referred to as the "Implementation Plan") and the "Measures for the Operation and Management of the 12345 Government Service Hotline in Shanxi Province (Trial)" (hereinafter referred to as the "Measures") The background, main content, progress and next work arrangements.

1. background

The construction of a unified 12345 government service hotline in the whole province is an important part of the provincial Party committee and the provincial government's insistence on taking the people as the center and building a service-oriented government. It is also an important measure for our province to create a "six most" business environment and promote high-quality transformation and development. Since the beginning of this year, in accordance with the deployment of the Party Central Committee and the State Council, in response to outstanding problems such as the large number of government hotlines at all levels in our province, chaotic settings, scattered distribution, small scale, and poor service, the provincial party committee and the provincial government have decided to implement the reform of "one hotline for the convenience of the people"., To implement a unified government service hotline throughout the province. Secretary Lou Yangsheng put forward clear requirements for the implementation of the reform of "one hotline for the convenience of the people" at the economic work conference of the provincial party committee. In this year's "Government Work Report", Governor Lin Wu made arrangements for "establishing a unified" 12345 "government service hotline platform in the whole province and creating a" No. 1 external "government" general customer service. In accordance with the requirements of the provincial party committee and the provincial government, the Provincial Administrative examination and approval Service Administration studied and drafted the "implementation Plan" and "measures" on the basis of investigation, investigation and study, and first-class reference. Executive Vice Governor Hu Yuting held several special meetings to study and revise. The "Implementation Plan" and "Measures" extensively solicited opinions and suggestions from relevant provincial and municipal departments, and were reviewed and approved by the governor's office meeting and the provincial party committee's deep reform committee meeting, and officially implemented on July 7 this year.

Main contents of 2.

The "Implementation Plan" mainly clarifies the main tasks, operating mechanisms, division of responsibilities, implementation steps and safeguard measures of the province's 12345 hotline integration construction. Main tasks: focus on the construction of provincial and municipal 12345 hotlines, classify and integrate hotlines at the same level, and realize "No.1 Foreign"; Operating mechanism: the focus is to build seven closed-loop operating mechanisms, namely, unified acceptance, transfer according to responsibilities, time-limited completion, unified supervision, evaluation feedback, performance management, analysis, research and judgment; Division of responsibilities: the focus is to clarify that the provincial administrative examination and approval service administration bureau is responsible for the integration of 12345 hotline, the provincial government service center is specifically responsible for the integrated construction and daily operation and management of the provincial 12345 hotline. Implementation steps: mainly divided into four stages: construction integration, start-up and operation, consolidation and promotion, evaluation and acceptance; Safeguard measures: three safeguard measures are mainly defined: strengthening organizational leadership, increasing supervision and accountability, and doing a good job in public opinion propaganda.

The "Measures" are an important guarantee for standardizing the operation of 12345 hotlines in the province. They are divided into 6 chapters and 33 articles. They are composed of six parts: general principles, hotline management, matter handling, assessment and supervision, accountability and supplementary provisions. They have put forward clear requirements for the operation specifications of all aspects of the whole process, such as acceptance, reply, transfer, supervision, feedback, return visit, assessment and accountability of 12345 hotlines at all levels.

3. progress

In accordance with the requirements of the provincial party committee and the provincial government, at the beginning of this year, we overcame the impact of the new coronary pneumonia epidemic and made every effort to promote the integration of 12345 hotlines at the provincial and municipal levels. On March 1 this year, the unified 12345 hotline of the whole province was officially put into operation. Among them, the provincial 12345 hotline integrated 51 hotlines of 49 departments directly under the provincial government, the municipal 12345 hotline achieved full coverage of 11 cities, the provincial and municipal two-level hotline platforms realized interconnection, and initially established a government service hotline system covering the whole province, unified linkage, convenient and efficient, and powerful guarantee. Since the hotline was put into operation, the provincial level has accepted 12967 appeals from the masses, 11527 have been completed and 341 are being processed, with a completion rate of 88.9.

4. next work arrangement

In the next step, we will adhere to goal-oriented, problem-oriented, and result-oriented, accelerate the integrated construction of the province's 12345 government service hotline, effectively solve the demands of the masses, realize the "No. 1 response" to the demands of the masses, strengthen the operation and management of the hotline, and ensure that the reform tasks are effective.

One is to further deepen the hotline integration. In accordance with the requirements, continue to promote the integration of government hotlines, expand the scope of integration, and expand service content. At the same time, strengthen the guidance of the integration of government hotlines in various cities, and strive to achieve the "No. 1 response" of the masses ".

The second is to improve the hotline management system. In accordance with the relevant provisions of the measures, we should formulate and promulgate rules and regulations such as hotline performance appraisal, supervision and knowledge base management as soon as possible, unify standards and norms, strengthen operation and management, and constantly improve the service ability of the hotline, so as to ensure that everything is answered and implemented in every case.

The third is to actively carry out big data intelligent statistical analysis. The use of big data, artificial intelligence and other advanced technologies to strengthen the province's hotline data analysis, focus on social hot spots, analyze and judge public opinion trends, real-time early warning of emergencies, and provide information reference for scientific decision-making by governments at all levels.

Four is to further increase the hotline publicity. We will conscientiously implement the instructions of Secretary Lou Yangsheng, give full play to the publicity and promotion role of all kinds of media, and conduct extensive publicity and reports on the 12345 hotline throughout the province through television, newspapers, radio, the Internet, and other forms.

Finally, we also sincerely hope that the majority of news media can actively promote the 12345 hotline in our province, expand the influence of the hotline, increase public participation, and jointly build the 12345 hotline into a "caring hotline" that satisfies the masses ".

Thank you all!

  

Vice Minister of Propaganda Department of Provincial Party Committee 

the provincial government information office director zhang yu: 

Thank you, Comrade Wang Yongjun, for your introduction.

Next, I would like to invite Dai Mingxian, director of Taiyuan Municipal People's Government's Convenience Hotline Office, to introduce the provincial and municipal co-construction work of 12345 Hotline.

  

Taiyuan Municipal People's Government 

convenience hotline office director on behalf of ming xian:

Dear media friends:

Good morning, everyone!

In accordance with the requirements of the provincial government on speeding up the provincial and municipal co-construction of the 12345 hotline, the Taiyuan Municipal Government actively communicates with the Provincial Administrative examination and approval Service Administration and the Provincial Government Affairs Service Center, and goes all out to cooperate with the relevant work.

1. attaches great importance to it and earnestly deploys and implements it.

In accordance with the "Notice of the General Office of the People's Government of Shanxi Province on Accelerating the Work Related to the Provincial and Municipal 12345 Government Service Hotlines", the Taiyuan Municipal Party Committee and the Municipal Government attach great importance to the overall construction of the provincial 12345 hotline and the Taiyuan 12345 Hotline. The leaders personally arranged related work, and the municipal government's convenience hotline office acted quickly to accelerate the implementation of the work to ensure that the 12345 hotline's provincial and municipal construction work was carried out on time, orderly and solid.

2. active communication, smooth contact mechanism

In order to cooperate with the relevant work, the convenience hotline office of the municipal government and the provincial administrative examination and approval service administration have established a liaison and cooperation mechanism on the basis of preliminary communication and docking, and have repeatedly communicated and docked, analyzed and judged relevant matters in the process of work promotion, and formulated relevant work plans for the development of specific work, thus promoting the orderly development of the work.

3. actively cooperate and make every effort to ensure

In accordance with the requirements of the construction of the provincial government service hotline, Taiyuan City has made great efforts to tap and deploy existing resources on the basis of the original municipal 12345 hotline platform personnel, seats, and software and hardware facilities. Knowledge collection, business training, process formulation, system debugging and other guarantee work have ensured the smooth opening of the provincial government service hotline and laid a solid foundation for the province to accelerate the integration of government service hotlines.

4. optimize processes to ensure efficient operations

After the official opening of the provincial 12345 government service hotline, Taiyuan City will be responsible for answering the hotline, dispatching orders, returning visits, and building a knowledge base. The acceptance matters involve 10 other cities and 49 provincial departments in the province. Up to now, the hotline has received 12967 calls from the public and the overall operation is good. Among them, 7151 were transferred to cities, 2817 were answered on the spot, 15 were three-way calls, and 2984 were transferred to relevant provincial units for handling. In the next step, under the guidance of the Provincial Administrative examination and approval Service Administration, we will further optimize and improve various processes and systems, strengthen platform management, improve service levels, speed up transfer efficiency, and strengthen supervision and assessment. to ensure the efficient, stable and orderly operation of the 12345 hotline provincial and municipal co-construction platform, and achieve the work goal of "one hotline for the convenience of the people.

Thank you all!

  

Vice Minister of Propaganda Department of Provincial Party Committee 

the provincial government information office director zhang yu:

Thank you, Comrade Dai Mingxian, for your introduction.

The following began to answer questions from reporters. According to the usual practice, before asking questions, journalists are requested to inform them of the name of their news organization.

  

renmin wang reporter:

May I ask Director Wang, what is the important practical significance of building a 12345 government service hotline?

  

Member of the Party Group of the Provincial Administrative Examination and Approval Service Administration 

Party Secretary and Director of Provincial Government Affairs Service Center 

wang yongjun: 

Thank you for this reporter's question. I answer this question in three ways:

The first is to realize the number one external, and further smooth the channels of interaction between the government and the people. Through integration, the 12345 government service hotline has solved the problem of too many government hotline numbers and inconvenient memory for the masses, and has built a window for the masses to appeal to the government, so that the masses can solve the corresponding demands by dialing 12345, so that the masses can effectively make fewer detours, save time and effort, convenient and fast, and provide "one-stop service" for the masses ".

The second is to optimize the work responsibilities of the hotline and improve the quality of service. Through the integration and construction of the 12345 government service hotline, the traditional mode of self-acceptance, self-handling, self-supervision and self-evaluation of the demands of the masses by the functional departments is reformed. The 12345 hotline uniformly performs the duties of acceptance, supervision, return visit and assessment, and all functional departments perform the duties of handling and feedback, thus realizing the optimization and reorganization of the hotline functions, improving the service quality, and ensuring the timely resolution of the demands of the masses.

The third is to use big data analysis to provide reference for government decision-making. The 12345 government service hotline gathers the province's hotline data resources, conducts big data intelligent analysis, and forms a special report, so that governments at all levels can understand social hotspots in a timely manner. It is useful for solving people's livelihood issues, grasping public opinion trends, responding to emergencies, and optimizing the business environment. Both are of great significance.

Thank you!

  

Shanxi Daily reporter:

May I ask Director Liu of the Provincial Government Service Center, what is the scope and manner of this hotline integration? What is the scope of acceptance and non-acceptance of the 12345 government service hotline?

  

Party member and deputy director of Provincial Government Affairs Service Center 

liu xincai:

Thank you for this reporter's question. The "Implementation Plan" clarifies that the 12345 hotlines are classified and integrated in accordance with the principle of "response must be met, and response must be received" to provide business inquiries, consultations, complaints, help-seeking, public services, and opinions and suggestions to the public., Public opinion surveys and other non-emergency government hotlines.

Hotline integration is carried out through direct merger, call transfer and parallel answering: for local calls set up by various departments or government hotlines without system platform, direct merger is adopted, the hotline function of the original number is uniformly provided by the 12345 hotline platform, and the original fixed telephone number is used as the transfer call of the 12345 hotline platform; For the national industry unified government hotline with less traffic, small seat size and low degree of specialization, take the way of call transfer integration, cancel the integrated hotline seats, but retain the hotline number, the public call the original hotline number directly through the technical transfer to the 12345 hotline, the 12345 hotline unified answer; For the professional, policy-oriented, heavy traffic and the national ministries and commissions require the construction and need to retain the hotline, take parallel answering way to integrate, retain the original hotline number and seats, and accept public appeals with the 12345 hotline separately, at the same time, interconnection, business collaboration and data sharing are realized.

Through three ways of integration, the hotline service system of 12345 "No.1 foreign" is gradually constructed.

According to the functional orientation of the 12345 hotline, we have formulated the "measures" based on the first-class standards, learned from the experience of advanced provinces and cities, and combined with the reality of our province. Articles 12 and 13 of the "measures" clearly define the scope of acceptance and non-acceptance of the hotline. Except for matters that are not within the administrative jurisdiction of our province; matters involving personal and property safety that should be sought through emergency channels such as 110, 119, 120, and 122; civil disputes and criminal cases outside the scope of administrative powers; entering litigation, Arbitration, administrative reconsideration, petition review and other legal procedures; matters involving the jurisdiction of the military and armed police; matters of discipline inspection and supervision, national security, etc; if the information elements are incomplete and the content is not clear, a total of 7 categories of matters will not be accepted, and other matters are within the scope of acceptance.

Thank you!

 

Shanxi News Network reporter:

I would like to ask Director Liu of the Provincial Government Service Center, what are the characteristics of the "Shanxi Province 12345 Government Service Hotline Operation and Management Measures (Trial)" as an important guarantee for standardizing the operation of the hotline?

  

Party member and deputy director of Provincial Government Affairs Service Center 

liu xincai:

Thank you for this reporter's question. The "Measures" mainly have the following characteristics:

First, it has built a system of responsible persons for the whole process of handling matters. The "Measures" clarified the operating mechanism of the 12345 hotline of "unified acceptance, transfer according to responsibilities, time-limited settlement, unified supervision, evaluation and feedback, performance management, analysis, research and judgment", and determined the acceptance, transfer, handling, supervision, and feedback in the hotline work. The main body and main responsibilities of each link such as, return visit, assessment, and accountability are interlinked, organically connected, and have clear responsibilities. At the same time, all departments at all levels are required to designate special personnel to undertake the work, so that the responsibility of the hotline is assigned to the person, and the responsibility of handling the transfer matters is further compacted.

The second is to give full play to the role of supervision and supervision. The Measures propose that the work of the 12345 hotline should be subject to the legal supervision of the people's congress representatives at the same level and the democratic supervision of the CPPCC members, and report the operation of the 12345 hotline and the handling of various departments as required, and publicize it to the public through appropriate methods, and actively accept society Supervision; comprehensive use of various methods such as system supervision, written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking unit. Through omni-directional supervision and various forms of supervision, all units are urged to conscientiously perform their duties and responsibilities, so as to ensure that the demands of the masses are "echoed in everything and implemented in every case".

Three is to strengthen the use of assessment accountability. The "Measures" put forward guiding requirements for the development of the 12345 hotline assessment work, clarified the assessment principles, assessment objects, main assessment indicators, assessment levels, assessment time and responsible subjects, and gave full play to the role of the assessment baton. At the same time, it has made a negative list of accountability, strengthened accountability, formed a restraint mechanism, and effectively played the role of the 12345 hotline in listening to the voices of the people, observing the people's sentiments, alleviating people's worries, and alleviating people's difficulties, and truly turning the hotline into a service for the people. "Heart-warming Hotline".

Thank you!

  

taiyuan daily reporter:

May I ask the acting director of the Taiyuan Municipal People's Government's Convenience Hotline Office, what is the working process of the 12345 hotline? How is the time limit required?

  

Taiyuan Municipal People's Government Convenience Hotline Office Director 

Dai Mingxian: 

Thank you for this reporter's question. The 12345 government service hotline in our province has established a relatively standardized and efficient operation and management mechanism and supervision and assessment mechanism. The specific workflow has the following links:

First, in the acceptance process, we require the staff of the 12345 government service hotline to have a connection rate of more than 95% when answering calls made by the masses. At the same time, we will provide online answers to consulting questions according to the knowledge base, form work orders for business questions within the specified time and inform the masses. The second is the distribution link. We will timely distribute the work orders that need to be transferred to various undertaking departments and require them to be completed within a limited time; the third is the handling link. When the undertaking department receives the work order, it will handle it as soon as possible and feed back the handling results. The fourth is the supervision link. For work orders that departments fail to handle on time, the 12345 hotline will urge the undertaking department to handle them in time through various methods such as system supervision, written supervision, special supervision and instruction supervision. The fifth is the feedback return visit. The 12345 hotline will conduct a satisfaction return visit to the handling results fed back by the undertaking department, ask the masses whether they are satisfied or not. If they are not satisfied with the work order, they will be dispatched twice and the return visit results will be taken as the basis for assessment, so as to improve the efficiency and quality of work order processing.

With regard to the time limit for handling work orders, in accordance with the relevant requirements of the state and fully combined with the reality of our province, Article 16 of the measures clearly stipulates the time limit for handling work orders. Matters within the scope of the unit's responsibilities shall be completed within 2-5 working days, and the processing results shall be promptly returned to the parties and the 12345 hotline; if it cannot be completed within 5 working days, it shall be explained to the 12345 hotline in advance Reasons and apply for an extension, generally no more than 5 working days; for matters that do not fall within the scope of the unit's responsibilities, the matter shall be returned to the 12345 hotline within 1 working day of receipt, and explain the reasons for withdrawal, complex and difficult matters can be extended to 2 working days.

Thank you!

  

Shanxi Radio and Television Yellow River Channel reporter:

May I ask Director Liu of the Provincial Government Service Center, how can the 12345 Government Service Hotline achieve the response to the demands of the masses and the implementation of everything?

 

Party member and deputy director of Provincial Government Affairs Service Center 

liu xincai:

Thank you for this reporter's question. In order to strengthen the management of the hotline, we have issued the measures for the operation and management of the 12345 government service hotline in Shanxi Province (for Trial Implementation), which determines that the administrative examination and approval service management department and the competent departments of the municipal 12345 government service hotline are responsible for the management, coordination, guidance and assessment of the hotline work at all levels.

At the same time, it will conduct supervision and accountability with performance departments and supervision departments, notify and criticize units and individuals that do not seriously handle, prevaricate, and cause adverse effects, and conduct accountability according to the situation, conduct quantitative assessment of the hotline handling, and incorporate the assessment results into the annual target responsibility assessment.

In addition, we can also invite the news media to follow up and report on the universal issues of concern to the masses in a timely manner, expose the units and personnel that are negative and ineffective, and strengthen social supervision, so as to ensure that the masses' demands are echoed and implemented.

Thank you!

  

Vice Minister of Propaganda Department of Provincial Party Committee 

the provincial government information office director zhang yu:

Due to time constraints, this is the end of the question and answer session.

Thank you very much for the three responsible comrades of the Provincial Administrative Examination and Approval Service Administration, the Provincial Government Affairs Service Center, and the Taiyuan Municipal People's Government Convenience Hotline Office for attending today's press conference. I also thank all journalists for their strong support for our work.

This concludes today's press conference, thank you all!

Related Documents
[Illustration] Interpretation of the Implementation Plan for the Integration and Construction of 12345 Government Service Hotline in Shanxi Province
 

Key words:

Qing Hong

Perforator

Taiyuan Qing Hong Intelligent Equipment Co., Ltd.

Contact Us

Address: 5th Floor, West Side of Longtou Apartment, Xinghua West Street, Wanbailin District, Taiyuan, Shanxi, China

Telephone:+86-351-6382700

Fax:+86-351-6382209

E-mail:tyqhjd@163.com

Copyright©2024 Taiyuan Qing Hong Intelligent Equipment Co., Ltd.

License